Frequently Asked Questions

Our most asked questions are below:

Our products contain no harmful or hazardous chemicals. We have many customers who are parents, and love these products for their children!

We constantly update our product offers in order to streamline our business, so we can offer better pricing and an improved customer experience. If we have retired one of your favorites, we are so sorry! We recommend that you try another product as all of our products are made with the same amount of care.

We accept United States based cards: credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, or American Express logos. We also accept PayPal too!

To change the shipping address for an order contact Please include your order number and the correct shipping address. Note: We cannot guarantee that your request will be processed. We are unable to process address changes on items that have been shipped or refund orders shipped to an incorrect address. 

We make our products in small batches in order to prioritize freshness and quality in our products. We do our best to ship all orders within 2-4 business days.

Products that are out of stock may take up to 2-3 weeks to ship. Check the product page to see if the item is out of stock!

Currently, we only ship to the U.S., U.S. territories, and U.S. military bases. We are eventually looking to expand to Canada, UK, Australia and New Zealand in the near future!

Shipping is determined by weight, starting as low as $3! We offer free shipping in the U.S. to any order over $50.

We will send you an email once your Shea Ade products has been shipped, containing a tracking number for your package. Expect delivery 4-7 days after shipment.

Please take note of the estimated delivery times to your area if you are concerned about the delivery of your order. If you have more questions regarding tracking please email us at

No, once an order is placed we cannot cancel or refund the order. Due to the nature of the production of our products all sales are final.

Shea Ade is located in Chicago, IL. 

Questions, requests, and concerns or just to say hi please email us at We would love to know how you feel about our products. You can also sign up to our newsletter to hear about new product launches, new ingredients added to our shop or maybe to see us and buy in person.

Thanks for visiting our page!